Quite simply, if you are unhappy with our web hosting service within the first 30 days you may cancel at any time and we will refund in full the price of your hosting less any domain registration, SSL or thrid party charges.

Should you continue your web hosting service beyond 30 days of the commencement date you will be subject to our Terms and Conditions.

This guarantee does not extend to domain registration fees or supplemental service fees, for example, an extra service such as an additional database or one off items such as an SSL certificate.

The guarantee will not extended to customers who have previously claimed under this guarantee as they will be deemed to have been given the opportunity to have sampled our services already.

The guarantee covers the standard ‘Web Hosting’ price that has been paid only. It excludes, but not limited to, website development costs, domain name registration, SSL certificates, theme or plugin support costs or any other third party costs. If a domain name was included in your hosting, we will continue to provide full DNS services and functionality for the registration period or transfer the domain if requested for a fee of £25.00 per domain.